Contact Us

Location

2501 Capehart Road
Offutt Air Force Base
Nebraska 68113-2160

Patient Advocate Office

Ehrling Bergquist Clinic
TRICARE Operations & Patient Administration
First Floor, Room 106
402-232-9392 (DSN 272) / 531-239-0276 (Cell)

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.

Phone

402-232-9392

Submit Concerns Online

http://go.usa.gov/TVfe
 
Patient service is our number one priority at the 55th Medical Group, Ehrling Bergquist Clinic.  We are committed to providing the highest quality of service available anywhere to each and every one of our patients - both internal and external.
 
The 55th Medical Group Patient Advocate is here to help resolve your patient care concerns.  If during any visit with us we have not succeeded in meeting your expectations, we will work to address the issue immediately.  We strive for excellence in patient care.  We value our patients' feedback, as it helps us to identify problems and implement improvements.  If you would like to provide feedback, please use the DoD Interactive Customer Evaluation (ICE) online system to share your thoughts with clinic leaders and customer service representatives.
 
If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.