An official website of the United States government

Here's how you know

Official websites use .mil

A .mil website belongs to an official U.S. Department of Defense organization in the United States.

Secure .mil websites use HTTPS

A lock () or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Patient Resources

Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

Can we pick up new medications and refills at the same time?
Will you let me know when my medications are ready to be picked up?
Where do I pick up my medications with the new process?
For off-base providers, how do I instruct them to send prescriptions to Offutt?
Why do you have frivolous queue numbers that are sent to beneficiaries?
How do you process urgent medications, such as antibiotics?
Can you get refills sent from an off-base/network pharmacy to the Offutt AFB pharmacy?
How long will it take for medications to be placed in the ScriptCenter Lockers?
If I have multiple medications, will they all be placed in the same ScriptCenter Locker or separate lockers?

Why doesn’t the Referral Management Center send us information regarding the 55th MDG Beneficiary Counseling and Assistance Coordinators?
Can the Patient Advocate assist with any TRICARE or TriWest issues or concerns?
Why is the wait time to speak with a TriWest representative almost 2 hours?
What is actually changing for us?
Do we, as beneficiaries, need to re-enroll in TRICARE?
Why does the TriWest Portal keep crashing and not accessible?
What happens to my current referrals?

Don’t forget to keep your family’s information up to date in DEERS!