If you have questions, you may visit the Referral Management Center (RMC) or call (402) 294-4010. The RMC will:
Verify your eligibility & contact information.
Verify your referral is in the system.
If services are available in the Military Treatment Facility (MTF), we will book your appointment with a specialist at the MTF.
If the services are not available at the MTF, we will explain Health Net Federal Services’ (HNFS) authorization process.
Your referral will be sent to the MTF specialist to determine if we have the capabilities to meet your needs, and if we can book your appointment within access to care standards.
If the MTF has the requested services, then the RMC will call you within 48 hours to book your appointment.
After three unsuccessful contact attempts (within a 10 day span), your consult will be pended for 30 days before being closed.
If you have not received a call within 48 hours, you may call the RMC at (402) 294-4010 to check the status of your referral.
Be sure you are registered at www.tricare-west.com. Set your preferences to receive email and/or text alerts. Once registered:
You will receive an email or text alert when your referral has been authorized by HNFS.
Check the status of the referral online.
View the authorization letter, which will contain the number of authorized visits, approved services, the specialist’s contact information, and the approved timeframe for treatment.
If you have a commercial health insurance plan you must follow the rules of that plan; TRICARE is your secondary coverage.
Schedule your appointment with the recommended off-base specialist. If you choose a different off-base specialist, make sure to check www.tricare-west.com to ensure it is an in-network specialist with the same specialty.
After you schedule your off-base appointment, call the RMC at (402) 294-4010 to inform us of the day & location of your appointment. This helps us retrieve your results.
If you do not provide this information, you will receive up to four automated phone calls to remind you.
Sign up through MHS GENESIS Patient Portal so you are able to send a Secure Message to your Primary Care Manager (PCM).
Send a Secure Message to your PCM requesting pertinent copies of your medical history be faxed to the off-base specialist.
In your Secure Message, be sure to include the following off-base specialist contact information:
OR, you can access your military medical record at http://www.tricareonline.com and print or download any documents you want to send or take with you to your appointment.
Seeking care from a civilian provider without prior authorization can result in significant out of pocket costs to you. Please ensure that you have the proper authorization before seeking any off-base non-emergent care.
Active duty members must have prior authorization for all urgent or non-emergent off-base services.
For additional information on TRICARE benefits, visit www.tricare.mil