Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
The 55th Medical Group Patient Advocate can assist you with medical and dental benefit concerns within this facility. We value our patients' feedback, as it helps us to identify problems and implement improvements.
Interactive Customer Evaluation (ICE)
ICE is a web-based tool
to share your compliments, comments and concerns with clinic leaders and customer service representatives.
Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries.
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be n collections or listed on your credit report.
If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610
, or by submitting a concern or complaint online