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Getting Care

Appointments & Referrals

Appointment Booking

To schedule an appointment online or send a secure message to your team, log in to the TRICARE Online Patient Portal.

Referral Management

What does the Referral Management Center do?
If you have questions, you may visit the Referral Management Center (RMC) or call (402) 294-4010.  The RMC will:

  • Verify your eligibility & contact information.

  • Verify your referral is in the system.

  • If services are available in the Military Treatment Facility (MTF), we will book your appointment with a specialist at the MTF.

  • If the services are not available at the MTF, we will explain Health Net Federal Services’ (HNFS) authorization process.

 What if my referral needs to be reviewed by the MTF specialist first?
Your referral will be sent to the MTF specialist to determine if we have the capabilities to meet your needs, and if we can book your appointment within access to care standards.

  • If the MTF has the requested services, then the RMC will call you within 48 hours to book your appointment.

  • After three unsuccessful contact attempts (within a 10 day span), your consult will be pended for 30 days before being closed.

  • If you have not received a call within 48 hours, you may call the RMC at (402) 294-4010 to check the status of your referral.

 What if my referral is deferred off-base?
Be sure you are registered at www.tricare-west.com. Set your preferences to receive email and/or text alerts. Once registered:

  • You will receive an email or text alert when your referral has been authorized by HNFS.

  • Check the status of the referral online.

  • View the authorization letter, which will contain the number of authorized visits, approved services, the specialist’s contact information, and the approved timeframe for treatment.

If you have a commercial health insurance plan you must follow the rules of that plan; TRICARE is your secondary coverage.
What do I do once I obtain my authorization letter?

  1. Schedule your appointment with the recommended off-base specialist. If you choose a different off-base specialist, make sure to check www.tricare-west.com to ensure it is an in-network specialist with the same specialty.

  2. After you schedule your off-base appointment, call the RMC at (402) 294-4010 to inform us of the day & location of your appointment. This helps us retrieve your results.

  3. If you do not provide this information, you will receive up to four automated phone calls to remind you. 

How do I request my medical history be sent to my off-base specialist?

  1. Sign up through https://app.tolsecuremessaging.com/ so you are able to send a Secure Message to your Primary Care Manager (PCM).

  2. Send a Secure Message to your PCM requesting pertinent copies of your medical history be faxed to the   off-base specialist.

  3. In your Secure Message, be sure to include the following off-base specialist contact information:

  • Provider Name

  • Office Name

  • Telephone Number

  • Fax Number

OR, you can access your military medical record at http://www.tricareonline.com and print or download any documents you want to send or take with you to your appointment.

How can my off-base specialist send my results to my PCM?
Ask your specialist to fax the results of your visit to (402) 232-6406 to be added to your electronic military health record for your PCM to review.
 
Other Important Referral Information

  • Seeking care from a civilian provider without prior authorization can result in significant out of pocket costs to you. Please ensure that you have the proper authorization before seeking any off-base non-emergent care.

  • Active duty members must have prior authorization for all urgent or non-emergent off-base services.

  • For additional information on TRICARE benefits, visit www.tricare.mil

Health Net Federal Services

To check on a pending network referral, view authorizations, claims, and in-network specialists, sign up at www.tricare-west.com or contact 1-844-866-9378

Contact Us

Appointment Line

Hours

Monday – Friday
6:30 a.m. to 4:30 p.m.

Phone

402-232-CARE (2273),
Option 1

Referral Management Center

Hours

Monday – Friday
7:30 a.m. t0 4:30 p.m.

Phone

402-294-4010

Fax

402-232-6406
(Network Results)
Don't forget to keep your family's information up-to-date in DEERS.