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Patient Resources

Exceptional Family Member Program (EFMP)

What is the EFMP?

The EFMP supports families with special medical and educational needs. Each branch has its own EFMP and enrollment process. You can enroll in the EFMP during duty assignment.

EFMP family support services are also available at your installation. The family support services team is your main point of contact for EFMP information. They can connect you with:

  • Military Support Services and Resources
  • Community Support Services and Resources
The family support services team can also answer specific EFMP questions based on your branch or installation.

Military One Source

Visit the Special Needs Resources page on Military One Source for more information about the EFMP.

Contact a Representative

To find an EFMP representative, visit the Military Installations website at http://www.militaryinstallations.dod.mil.

If you are overseas, contact the TRICARE Area Office Director at 1-888-777-8343 and choose the menu option for your overseas area.

Exceptional Family Member Program (EFMP) FAQs

What is the Exceptional Family Member Program?

The EFMP is a program that works with military and civilian agencies to provide comprehensive and coordinated medical, educational, special housing accommodations, community support, and personnel services to families with special needs.

What is an Exceptional Family Member?

They are an authorized family member who requires special medical, educational, and/or mental health services based on a diagnosed physical, intellectual, and/or mental health/behavioral disability.

What are the benefits of enrollment in the program?

Enrollment allows assignment managers to consider the documented needs of the Exceptional Family Members. When possible, the active duty service member is assigned to an area where the family member’s needs may be met. This will depend on a valid personnel requirement for the service member’s rank, specialty and eligibility for the tour.

Additional services may include information and referrals, advocacy, support groups, respite care, and relocation services. Enrollment does not guarantee special consideration for advanced housing placement, appointments or other benefits that are not routinely available to families.

How does a family member enroll in the program?

To begin the process, Airmen must use their DoD Common Access Card to log in and create an account on the AF Special Needs (Q-Base) online database at https://www.afspecialneeds.af.mil.

Once the Sponsor creates an account, the local Special Needs Coordinator will grant access for registration. Upon registration, Airmen will receive and submit all required FMTS documentation via Q-Base. The EFMP team at the Military Treatment Facility (MTF) will alert Airmen via Q-base Direct Messaging when we receive the application.

Forms that may need to be completed include DD Form 2792 Medical Summary, AF Form 1466, AF Form 1466D and/or DD Form 2792-1 Educational Summary. Sponsors should update their EFMP enrollment status if there are substantial changes to diagnosis or contact information, and when the service member relocates.

How does an EFMP enrollee transition care during their PCS move?

The losing MTF will remain responsible for coordinating any care that an EFMP enrollee will need until that enrollee arrives at their gaining MTF. The EFMP POC will coordinate with your PCM to ensure that there is a plan in place during the PCS for coordinating care with the gaining MTF or to a network provider at this location or your new location.

Where can I learn more about the EFMP program?

Please visit the EFMP webpage: https://www.airforcemedicine.af.mil/EFMP/.

Contact Us

Phone

Local

(402) 294-6869 or (402) 294-9381

Overseas

TRICARE Area Office Director
‚Äč1-888-777-8343

Hours

Monday: 7:30 to 12 p.m. for walk-ins/appointments
Tuesday: 7:30 to 12 p.m. for walk-ins/appointments
Wednesday: Closed
Thursday: 7:30 to 12 p.m. for walk-ins/appointments
Friday: 7:30 to 12 p.m. for walk-ins/appointments

Location

Main Clinic, First Floor
Across from the Pharmacy

Related Links

Additional Information

For Air Force EFMP information please visit:
https://www.airforcemedicine.af.mil/EFMP/

Don't forget to keep your family's information up-to-date in DEERS.