The main pharmacy fills prescriptions ordered during visits at the clinic. Prescriptions are filled once patients check-in at the pharmacy kiosk. Once processed, the pharmacy will hold prescriptions for seven duty days before they are returned to stock. All prescription renewals with no refills remaining must be requested from the patient’s Primary Care Manager (PCM).
The satellite pharmacy processes all prescription refills and all prescriptions from off-base providers. The lobby has reopened as of May 17, 2021 for pick-up and handwritten prescription drop-off. Drive-up services have been discontinued.
All new prescriptions MUST BE activated before going to the pharmacy. The easiest way to complete activation is to send an MHS GENESIS Patient Portal message to the Offutt BX Satellite Pharmacy (search for Offutt BX in the To field). Patients can also call the pharmacy staff at 402-294-3228 or 294-3229.
This service can also be used to check if your provider has entered a new prescription, see if certain medications are in stock or to verify receipt of electronic or faxed prescriptions sent from off-base providers to the Satellite Pharmacy. All prescription renewals with no refills remaining must be requested from the patient’s Primary Care Manager (PCM).
Refills must be requested through the phone-in refill line at 402-294-4758. Prescription refills will be available for pickup three duty days after request. Refills not picked up after seven duty days are returned to stock.
Mail Order Pharmacy
The TRICARE Pharmacy Home Delivery is a safe, convenient way to fill up to a 90-day supply of most maintenance drugs, with delivery of medications to your home. Details are available at Express Scripts. Switch to Home delivery by asking the pharmacy staff, by calling 1-877-363-1303, using the Express Scripts mobile app or by asking your Primary Care Manager to submit your prescription electronically.
Special Drug Requests
Special Drug Requests are medications that we do not regularly carry on our Formulary. Your primary care manager may enter a Special Drug Request directly through our computer system. Pharmacy staff will contact you with any questions and/or to notify you that your prescription is available for pick-up. Prescriptions for Special Drug Requests from a non-military/off-base provider must be submitted to your PCM for submission and review. The original paper prescription from the off-base provider must be delivered to the Satellite Pharmacy for validation and if approved, the Pharmacy staff will contact you when your prescription is available for pick-up at the Satellite Pharmacy.