Family Health and Warhawks Active Duty Clinics
Walk-In Services: Please note, there is no "sick call", supervisors of active duty may authorize up to 24 hours sick status at their discretion per AFI 41-210, 4.14.6. Walk-in services are for non-urgent issues that may be addressed by a nurse or medical technician using approved protocols. Walk-in services are not provider or primary care manager appointments. Walk-in hours are Monday through Friday, 8 a.m. to 3:30 p.m., for the following services:
- Routine medication injections, such as depo-provera, B12, testosterone
- Follow-up suture or staple removal
- Urinary Tract Infection symptoms in females over age 18-64 (urinary frequency, burning or urgency). If accompanied by back/side/flank pain, please book an appointment with your provider. Please note that it can take 1-2 hours to receive your lab results
- Sore throat in patients three and older, if sore throat is the primary symptom
- Wart treatments after initial provider visit and establish plan of care
- For pregnancy tests, you may walk-in to your primary care manager clinic for pregnancy testing if you meet the following criteria:
- Positive home pregnancy test or more than one week late for menstrual cycle
- No more than one walk-in pregnancy test will be authorized within a seven day timeframe
- Walk-in services are only for qualitative testing (positive or negative)
- Dependent children must be 19 years of age or older-or-have a parent or legal guardian present for pregnancy testing
Contact the clinic with a secure message with medication renewal requests when you have two weeks remaining of medications. Avoid lines at the pharmacy and have your chronic medications sent through Express Scripts to your home. Family members and retirees may have an associated co-pay when utilizing express scripts.
Nurse Advice Line:
- Please come to the clinic for your lab draw four days prior to your scheduled appointment; if we have not contacted you, please contact us through a Secure Message
- If you have had labs drawn more than three weeks ago and are concerned about results, please send us a Secure Message
- Laboratory results and radiology results can also be viewed using TRICARE Online Patient Portal; use the blue button features to access this information in addition to immunizations and allergies
The Nurse Advice Line
is available 24/7 to answer questions about specific health concerns. They can offer advice for what to do at home, as well as when and how to seek urgent medical attention (800-874-2273).
Disease Management: Our Disease Management Registered Nurses focus on improving the health and well-being of our patients by providing education on diabetes, high blood pressure, high cholesterol and asthma management, as well as nutrition, diet and exercise.
Behavioral Health Optimization Program: Your provider or team nurse may refer you to our BHOP for more specific care coordination. We have a provider/specialist on staff for questions, concerns and short-term consultations regarding depression, anxiety, pain disorder, tobacco use, alcohol use, diabetes, obesity, insomnia, and chronic pain. Our Behavioral Healthcare Facilitator Registered Nurse can assist with medication follow-up questions and care coordination with medications for depression, anxiety or PTSD. Additionally, our BHCF provides coaching interventions for patients newly diagnosed with chronic diseases.